FAQs

Our hotel furniture industry FAQ page covers answers to common questions about the cooperation process, product selection, custom hotel furniture service, solution recommendation, logistic and distribution, and after-sale support.
We are committed to providing you with comprehensive and detailed information to help you better understand our wholesale hotel furniture and service and how to best meet your need for hotel furniture project cooperation.

About Cooperation Process
What support can I get during the cooperation?

During the cooperation period, we will provide you with professional technical support, marketing suggestions and timely after-sales service.

How long does the cooperation process take?

The time for the cooperation process depends on your specific need and order volume. Generally speaking, it may take weeks to months from demand confirmation to logistics delivery.

What steps are involved in the cooperation process?

The cooperation process mainly includes demand communication, quotation, contract signing, in-depth design confirmation and material sample confirmation, production, quality inspection, logistics distribution, etc.

What information do I need to provide to start the cooperation process?

You need to provide your company information, product need, customization requirement, cooperation intention and other relevant information.

How to sign a cooperation agreement?

We will provide you with a draft cooperation agreement, which will be signed by both parties after confirmation to ensure the legality and standardization of the cooperation process.

How to start working with your company?

You can contact us through our official website or contact information, and our sales team will be happy to assist you.

Products
What is the MOQ of your products?

Different situations have different MOQ. We make customized models, which depends on the specific materials and dimensions of your product. You can tell me the specific requirements of the product, and we will give you a quote.

What are the payment terms and shipping terms?

We mainly do TT and FOB, other terms can also be discussed in detail. 

What's your delivery time? We need faster delivery time. Can you meet it?

Our delivery cycle is generally 30-60 days.

The specific delivery time depends on the project volumes and terms. If the delivery time of your products is urgent, we can arrange your production order in advance.

Are you a factory or a trading company? Where is the production base?

We are a company integrating industry and trade. We have a large scale with more than 600 employees and have been deeply involved in the furniture industry for 24 years. We have two production bases, one in Foshan and one in Baiyun, with a factory area of 100,000 square meters. 

What's the price of your model room?

Usually it is 2 times the price. Of course, if the negotiation is better, it can be more favorable. The price is negotiable.

Have your products been exported to our country before?

Yes, in addition to exporting directly to customers, we also have orders from general contractors and trading companies. Our company has cooperated with many different countries, and we have a mature export supporting system. 

About Products and Services
If there is a problem with the product, what after-sales service do you provide?

We provide comprehensive after-sales service, including return and exchange of product quality problem, repair, etc. If you encounter any problems during use, you can contact our customer service team at any time and we will solve it for you as soon as possible.

Are your products expensive?

We will select the most suitable materials and processes according to customer need, and meet the specific requirement of customers in a relatively economical way.

How do you handle international logistics and transportation?

We cooperate with internationally renowned logistic companies to provide a variety of transportation methods such as sea transportation and air transportation. We will choose the most suitable transportation method and route according to customer need and cargo characteristic. At the same time, we will carry out professional packaging protection to ensure that the furniture is not damaged during transportation.

What types of hotel furniture do you provide?

We provide a wide range of hotel furniture product, including hotel public area furniture (lobby, restaurant, conference room, etc.), guest room furniture and outdoor furniture, etc.

Who will bear the freight and tariffs?

Freight is usually borne by the buyer, and the specific cost will be calculated based on factor such as the volume of the goods, transportation method and distance. Taxes such as tariffs and value-added tax are determined according to the import policy of the destination country, and the buyer needs to understand and pay them by himself.

Do you provide customization service?

Yes, we do. According to the specific needs of customers and the characteristics of the venue, we can tailor hotel furniture products that meet the requirement for customer.

How do you ensure the quality of your products?

All products are produced in accordance with export quality standard and have passed quality, safety and environmental protection certification. We ensure that every product is strictly inspected to meet the safety and quality requirements of the international market.

What are the main qualifications and honors of your company?

Our company is a member of the Guangdong Building Decoration Materials Association and has many years of professional experience in developing, designing and producing hotel furniture and supporting product. We have won many honors such as the top 10 in China's hotel furniture industry.

After-Sales Service
What should be considered when choosing a hotel furniture supplier?

When choosing a hotel furniture supplier, we believe it is important to combine manufacturing strength with proven project execution capability. We operate with strong production capacity, extensive project experience, and flexible customization ability, supported by standardized packaging standards and coordinated delivery management. A reliable quality control system ensures consistent standards across large-quantity orders, particularly for hotel projects involving multiple furniture categories.

Beyond manufacturing, we provide one-stop project support that includes installation planning and on-site coordination. This installation capability ensures that furniture is correctly assembled, positioned, and adjusted according to design and functional requirements, rather than simply delivered to site.

Moreover, for overseas projects, we also operate with dedicated international installation teams, enabling more effective on-site management, clear communication, and faster issue resolution during the final stage of project delivery.

Why Choose STARJOY
Why choose STARJOY?

1) We have perfect hotel furniture project implementation capabilities: we have a professional in-depth design team, an efficient production team, and an experienced and friendly after-sale service team.
2) Our product quality is worthy of customer trust.
3) We have a flexible pricing system.
4) We have a strong willingness to cooperate.

Get Hotel Furniture Customization Solution

For more information about our installation solutions or to schedule a consultation, pleasec contact us.
We look forward to working with you to create stunning, functional and long-lasting hospitality space.

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To be environmentally friendly, harmonious with all, and a role model for one-stop furniture solutions for quality spaces!

Get in Touch

We strive to provide the most thoughtful service, excellent quality and value to every customer who customizes hotel furniture from STARJOY. If you have any questions about your order, please contact us.

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If you are interested in our hotel public area, guest room or building venues, please send me a message for the best quote and product information.

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