FAQs

Our quality control follows a rigorous multi-stage inspection process. All furniture is manufactured to meet international hospitality standards (ISO 9001/14001 certified). We also ensure compliance with specific safety and environmental regulations, such as CAL 117 or BS 5852 fire retardancy standards, ensuring each piece is both safe and durable for global markets

We provide comprehensive after-sales service, including return and exchange of product quality problem, repair, etc. If you encounter any problems during use, you can contact our customer service team at any time and we will solve it for you as soon as possible.

Absolutely. We specialize in bespoke FF&E solutions. Our design team can translate your architectural blueprints into functional furniture pieces, customized by dimensions, materials, and finishes to perfectly match your hotel's unique brand identity

We offer competitive factory-direct pricing through value engineering. By optimizing material selection and production processes without compromising on 5-star quality, we provide a high ROI for your project. We balance cost-efficiency with the durability required for high-traffic hospitality environments

Our company is a member of the Guangdong Building Decoration Materials Association and has many years of professional experience in developing, designing and producing hotel furniture and supporting product. We have won many honors such as the top 10 in China's hotel furniture industry.

Freight is usually borne by the buyer, and the specific cost will be calculated based on factor such as the volume of the goods, transportation method and distance. Taxes such as tariffs and value-added tax are determined according to the import policy of the destination country, and the buyer needs to understand and pay them by himself.

We provide a seamless global supply chain experience. Partnering with top-tier carriers like MAERSK and MSC, we offer flexible shipping terms (FOB, CIF, DDP). Every item is secured in 5-layer reinforced international packaging with edge protection to ensure zero-damage delivery to your project site.

We provide a wide range of hotel furniture product, including hotel public area furniture (lobby, restaurant, conference room, etc.), guest room furniture and outdoor furniture, etc.

The timeline depends on project quantity, furniture complexity, material confirmation, sample requirements, and delivery schedule.The production lead time for painted products is generally 40–45 days, while for pre-finished (paint-free) boards, it is typically 25–30 days.

Please provide hotel type, room quantity, furniture list, floor plans, design drawings, reference images, preferred finishes, project location, delivery schedule, and target budget if available.

Yes. Sample room furniture can be produced before mass production to confirm details, finishes, dimensions, comfort, and installation effect.

Yes. Starjoy can support complete FF&E furniture packages for guest rooms and related hotel spaces.

We control quality through approved samples, production standards, material checks, structure inspection, hardware testing, color control, packaging checks, and pre-shipment inspection.

A complete package usually includes beds, headboards, nightstands, wardrobes, desks, chairs, TV cabinets, luggage racks, minibars, lounge furniture, mirrors, vanities, and decorative panels.

Yes. We can customize furniture based on interior drawings, floor plans, reference images, brand standards, sample room requirements, and project specifications.

Consider hotel positioning, room size, guest profile, durability, storage needs, maintenance cost, design consistency, budget, and supplier project experience.

Mock-ups are typically priced at 2x the unit cost due to one-off production setups. However, for 5-star projects, this cost is often credited back or discounted once the full-batch order is signed.

We mainly do TT and FOB, other terms can also be discussed in detail. 

Standard production takes 45–60 daysafter design approval. For urgent projects, we offer expedited scheduling and phased delivery to align with your soft opening timeline.

As a project-based manufacturer, we focus on full-set room solutions. While we are flexible, we typically recommend a minimum of 30–50 rooms to optimize shipping costs and production efficiency for custom FF&E.

Yes. STARJOY has a mature export system covering the USA, UAE, and Southeast Asia. We are familiar with local import policies and ensure all furniture meets regional safety and environmental standards.

We are a powerhouse Industry-Trade Integrated Company. With 24 years of expertise, two production bases totaling 100,000 sqm, and 600+ professionals, we guarantee 100% capacity control and factory-direct pricing.

You can contact us through our official website or contact information, and our sales team will be happy to assist you.

We manage a 7-stage professional lifecycle: 1. Requirement Analysis, 2. Value-Engineering Quotation, 3. Shop Drawing & Prototyping, 4. Batch Production, 5. Multi-stage QC, 6. Global Logistics, and 7. Installation Guidance.

We provide structured Commercial Agreements that clearly define milestones, quality standards, and warranty terms, ensuring a transparent and legally binding framework for both parties.

Standard production spans 45–60 days after sample approval. For large-scale group orders (200+ rooms), we implement phased delivery schedules to perfectly align with your construction milestones.

To ensure 100% precision, we recommend providing FF&E schedules, architectural blueprints (CAD/PDF), and mood boards. Our technical team will then conduct a feasibility study to align with your design vision.

During the cooperation period, we will provide you with professional technical support, marketing suggestions and timely after-sales service.

Yes. We have successfully delivered 1,000+ luxury projects worldwide, including prestigious projects for Hilton, Marriott, and Sheraton. Our expertise spans from high-end boutiques to 500+ room mega-resorts.

Unlike standard manufacturers, we offer Integrated FF&E Solutions. This includes Value Engineering to optimize budgets, in-house Shop Drawing support, and a dedicated Global Installation Team that ensures on-site perfection—not just factory delivery.

Choosing us means choosing Stability and ROI. With 24 years of expertise, a 100,000 sqm production base, and a 5-Year Warranty, we eliminate the risks of cross-border sourcing. We guarantee that your furniture meets CAL 117/BS 5852 fire standards and arrives on time, every time.

When choosing a hotel furniture supplier, we believe it is important to combine manufacturing strength with proven project execution capability. We operate with strong production capacity, extensive project experience, and flexible customization ability, supported by standardized packaging standards and coordinated delivery management. A reliable quality control system ensures consistent standards across large-quantity orders, particularly for hotel projects involving multiple furniture categories.

Beyond manufacturing, we provide one-stop project support that includes installation planning and on-site coordination. This installation capability ensures that furniture is correctly assembled, positioned, and adjusted according to design and functional requirements, rather than simply delivered to site.

Moreover, for overseas projects, we also operate with dedicated international installation teams, enabling more effective on-site management, clear communication, and faster issue resolution during the final stage of project delivery.